Seller Terms of Service

Sellers are required to provide accurate, complete, and current information for each Ticket listing, including details such as event name, date, section, row, and seat number. Sellers must regularly monitor their listings to ensure accuracy throughout the duration of the listing.

Sellers set their own listing price for each Ticket and may adjust or remove the listing at any time before receiving an offer to purchase from a Buyer. By listing a Ticket on the Backstage Marketplace, Seller makes a binding offer to sell the Ticket at the listed price and agrees to send Backstage such Ticket upon Backstage's request.

Once a Buyer purchases the Ticket, Seller is obligated to deliver the Ticket at the agreed price and within the specified timeframe. Once a Buyer's offer is accepted, Sellers are prohibited from canceling the order or altering the price.

Sellers must independently manage their inventory to ensure all listed Tickets are available, accurately described, and timely. Sellers may not cancel a confirmed order at one price to relist the same Tickets at a higher price. Sellers are expected to fulfill all confirmed sales.

(a) Tickets that Seller does not currently possess or have the right to sell.

(b) Paperless, digital, or "will-call only" tickets that cannot be transferred.

(c) Tickets for non-consecutive seats.

(d) Tickets with rotating or changing barcodes not originally issued by Backstage or partners with direct integration allowing transfer.

(e) Stolen tickets or tickets that cannot be legally transferred.

(f) Tickets that do not grant event access, such as parking, party, club, or pit passes.

Sellers are required to deliver Tickets purchased by Buyers according to the "Delivery Schedule" below and as described in the Seller Listings to the extent such descriptions do not conflict with the Delivery Schedule. If Backstage determines that Seller has not fulfilled these obligations, Backstage reserves the right to cancel the sale, refund Buyer, and take measures to recover any resulting losses.

In cases where Buyer does not receive Tickets within the agreed timeframe, or the Tickets do not align with the Seller Listing, Backstage may cancel the sale and issue a full refund to Buyer. If a Buyer is unable to access the event due to undelivered or invalid Tickets sold by Seller, Backstage reserves the right to charge Seller for all costs incurred by the Buyer as a result of the failed transaction, including travel, lodging, accommodation, meals, and other reasonable expenses related to the Buyer's attempt to attend the event.

Seller agrees to promptly reimburse Backstage for all such costs as determined solely by Backstage. Backstage may require Seller to pay these amounts directly, deduct them from Seller's account, or recover them by other means as necessary.

If Seller anticipates a delay in delivering the Tickets or needs to provide replacement Tickets, Seller must promptly notify Backstage at sellers@joinbackstage.com to facilitate a resolution. However, Seller acknowledges that reporting an issue does not release them from their obligations to Buyer.

Backstage reserves the right to suspend or terminate Seller's account if, at its sole discretion, it determines that Seller has repeatedly failed to deliver Tickets in accordance with Seller Terms. If requested by Seller, Backstage may, at its sole and exclusive discretion, grant certain exceptions to the Delivery Schedule on a case-by-case basis.

Sellers have the ability to wholly or partially monetize their interests in their owned Tickets through Backstage's Instant Cash program at the time of listing their tickets.

When Seller onboards as a seller on Backstage, Seller's account will include the following features: (i) a Backstage Wallet, hosted on Stripe, which securely receives and holds Seller's funds, accessible exclusively through the Backstage Platform; and (ii) a detailed record of Seller's purchase and sale activities within the Backstage ecosystem. Funds in Seller's Backstage Wallet may be held by Stripe or Backstage.

(b) Backstage Disclaimer: Backstage does not represent, warrant, or guarantee that any Tickets listed on the Backstage Marketplace will sell, that Seller will make any amount of money in marketing and selling Tickets on our Backstage Marketplace, or that any Buyers will complete any transaction with Seller or be able to pay for Tickets. Furthermore, Backstage does not guarantee that any Tickets will be listed on our Backstage Marketplace in any way or with any preference or will appear on the Backstage Marketplace within any period.

Backstage will inform Seller of any event cancellations. If a Seller requires the return of their Ticket(s) to obtain a refund of the original purchase price, they must contact Backstage at support@backstage.com.

In cases where Seller has already received payment for the sale, Backstage may recover the payment by charging Seller's payment method or offsetting the amount against pending payments for other Tickets Seller has sold or will sell.

For postponed events, Backstage will work with Sellers on an individual basis to find a suitable resolution. Sellers are prohibited from reselling, invalidating, or altering Tickets for postponed events.

Any decision made by Backstage regarding refunds or offsets will be considered binding and final, and Seller will fully cooperate and adhere to Backstage's instructions.

(a) Bank Account: To list Tickets on the Backstage Marketplace, Sellers must maintain a valid bank account and provide all required information for payment processing. Sellers must comply fully with all Backstage terms to qualify for payment. If a Seller does not meet these eligibility requirements, payments may be delayed or withheld. To the fullest extent permitted by applicable law, Backstage assumes no responsibility or liability for any such delays or nonpayment.

(b) Payment Remittance: Upon receiving payment from Buyer and contingent on Seller's full compliance with these Seller Terms—including providing all necessary information and documentation—Backstage will remit the applicable Ticket Price to Seller, after deducting any applicable fees, charges, offsets, or other amounts due to Backstage as specified in these Terms. If Seller is in breach of their obligations or has not maintained a valid bank account or payout method, Backstage reserves the right to withhold payment.

(c) Tax Responsibility: Sellers are solely responsible for any sales and use tax obligations associated with the sale of their Tickets.